Privacy policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provided to us directly from you. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history information), comments, feedback, product reviews, recommendations, name and contact details.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us. Your personal information will be used for the specific reasons stated below.

Why do we collect personal information?

We collect Personal Information for the following purposes:

 

  1. To assess your enquiry to determine our ability to satisfy such enquiry

  2. To contact you to arrange a meeting or to discuss/clarify some elements of your enquiry.

  3. To communicate with you during the course of the provision of services

  4. Your personal information, in an anonymised format, may also be used for statistical and research purposes.

  5. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  6. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our sole trader company (Luca Collina) is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

Through our limited company (Transforage TCA Ltd) also store your data on our CRM which is provided by Hubspot for the purpose of keeping in touch with you, from time to time send you service-related notices and promotional messages under the legitimate interest lawful basis. We may also contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to obtain your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Legal basis for using your Personal Information

The following is a summary of the relevant legal bases:

 

  • We need to use your personal information to take steps before entering into a contract with you. For example, make necessary checks as to our ability to provide the necessary services.

  • To satisfy the terms of the Contract between us.

  • Our use is necessary for complying with our legal obligations;

  • Where it is necessary for our legitimate interests (or those of a third party) as a commercial organisation (to the extent that your interests and fundamental rights do not override those interests), such as:

    • to detect and protect against fraud;

    • to make sure we are following our own internal procedures so we can deliver the best services

    • delivering the requested alerts or updates to you;

    • establishing, exercising or defending our legal rights in the event of a claim;

How long do we keep your personal information?

Where your personal information is no longer needed, we will ensure that it is disposed of in a secure manner. Below are the general criteria we use to determine how long we will keep your personal information, whereupon we will either delete or anonymise the data:

we will generally retain your data for a period of 6 years from the date you first visited our website or engaged with us.

In some circumstances, we may store your personal information for longer periods of time where we are required to do so in accordance with legal or regulatory requirements or so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Your legal rights

You have legal rights in connection with personal information. Under certain circumstances, by law, you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information (commonly known as the "right to be forgotten"). This enables you to ask us to delete or remove personal information in limited circumstances, where: (i) it is no longer needed for the purposes for which it was collected; (ii) you have withdrawn your consent (where the data processing was based on consent); (iii) following a successful right to object (see Object to processing); (iv) it has been processed unlawfully; or (v) to comply with a legal obligation to which the Organisation is subject.

We are not required to comply with your request to erasure personal information if the processing of your personal information is necessary for a number of reasons, including: (i) for compliance with a legal obligation; or (ii) for the establishment, exercise or defence of legal claims.

  • Object to processing of your personal information by us or on our behalf which has our legitimate interests as its legal basis for that processing, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, but only where: (i) its accuracy is contested, to allow us to verify its accuracy; (ii) the processing is unlawful, but you do not want it erased; (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or (iv) you have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal information following a request for restriction, where: (i) we have your consent; (ii) to establish, exercise or defend legal claims; or (iii) to protect the rights of another natural or legal person.

  • Withdraw consent to processing where the legal basis for processing is solely justified on the grounds of consent.

 

If you want to exercise any of these rights, please submit your requests in writing to info@lucacollina.co.uk. Please note, to ensure the security of personal information, we may ask you to verify your identity before proceeding with any such request.

We reserve the right to charge a fee, where permitted by law, for instance, if your request is manifestly unfounded or excessive.

We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Supervisory authority

If you have any questions, concerns or complaints regarding this Privacy Notice or how we manage your personal information, we encourage you to first contact our DPO Department. However, you have a right to contact your local supervisory authority at any time and lodge a complaint (which in the UK is the Information Commissioner's Officer). The supervisory authority will then investigate your complaint accordingly.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. This Privacy Notice was last updated in December 2021

Cookies

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.  We use Functional and Targeting cookies also referred to as non-necessary cookies  to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page

Take a look at the table below to view which cookies Wix implements on Wix sites: