Robotic Processes Automation (RPA)- Tips for vendor selection from Gartner report

We have created a synopsis from Gartner Magic Quadrant for Robotic Process Automation, to collect some critical points to be considered when a vendor selection starts for RPA to be adopted

𝐓𝐚𝐫𝐠𝐞𝐭𝐬: 𝐠𝐥𝐨𝐛𝐚𝐥 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐰𝐢𝐭𝐡 𝐥𝐚𝐫𝐠𝐞-𝐬𝐜𝐚𝐥𝐞 𝐯𝐬 𝐥𝐨𝐰𝐞𝐫 𝐬𝐜𝐚𝐥𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐬.

If you are starting the RPA journey it should be preferable, find those who are specialised and expert in low scale projects.

𝗥𝗣𝗔 𝗙𝗼𝗰𝘂𝘀:

Only RPA Focus vendors vs vendors with main access for advanced solutions (big transformations) and additional reduced versions: the former is for your initial journey

𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀:

· Vendors with the inclusion of RPA process discovery and workflows generation- user friendly especially when we are going to use citizen developers

· Evaluate vendors who offer both on premises and cloud capabilities

𝗣𝘂𝗯𝗹𝗶𝗰 𝗰𝗹𝗼𝘂𝗱𝘀

Connection with public cloud platforms for security and better functionalities of the applications

𝗟𝗲𝗴𝗮𝗰𝘆 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀

Integration with current business applications: they can reduce resistance in the adoption of the solutions. Vendors platforms could require assistance to allow migrations for updates from legacy systems to the platform

𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱 𝗼𝗿 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗽𝗿𝗼𝗽𝗼𝘀𝗲𝗱

If you are in the initial stages, it is recommended to carefully evaluate the end-to-end solutions (including AI/ML UI and IoT uses cases)

𝗠𝗮𝗿𝗸𝗲𝘁 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: 𝘀𝘂𝗽𝗽𝗼𝗿𝘁

National but mostly business culture impact: evaluate carefully if Vendors are expanding from one world region to another. It is only because adaptations can require an experimentation with other cultures, in the first phase. And the customer support could not still be effective in your region-risk of delays due to the length of the escalation process

𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀

Consider the capabilities of the vendors' partners in being autonomous in the creation of additional customisations for clients

𝗜𝗧 𝗖𝗲𝗻𝘁𝗿𝗶𝗰

· Mixed capabilities for development could require both expert developers and citizen developers. Simplification of the development is required,

· Capabilities for different native systems such as OS, Windows, Android, Linux,…)

Congratulations! Today you have increased your "tech savvy" skills about RPA!