Can you exploit not-technological innovation without Digital transformation?

Innovations include various strategic activities that can burst competitiveness and enhance client relationships and engagement. At the same time, these innovations challenge existing processes and organisational structure, requiring changes in personnel tasks and procedures.

Today we introduce one aspect already grown but not fully exploited by many companies: customer experience

The innovations here sit in the customer-facing activities, with a new customer-centric approach.

Despite these activities requiring human interaction, 𝘁𝗼𝗱𝗮𝘆 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗯𝗿𝗶𝗻𝗴 𝗮 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽.

These digital solutions aim to make the customers' journey effortless. When they move from one digital channel to another, it would be best if you considered how to increase the brand value (Online customer support and service, help desk, Bots, CRM, Social media, CX platforms, Post Purchase platforms).

How to create and develop CX innovations? Before implementing technology, it is strongly recommended 𝘁𝗼 𝗴𝗲𝘁 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝗽𝗶𝗰𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗺𝗮𝗸𝗲 𝘁𝗵𝗲 𝗰𝗵𝗼𝗶𝗰𝗲𝘀 𝘄𝗵𝗶𝗰𝗵 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆𝘆.

In TRANSFORAGE TCA Ltd, we have assured that 𝓑𝓾𝓼𝓲𝓷𝓮𝓼𝓼 𝓼𝓽𝓻𝓪𝓽𝓮𝓰𝔂, 𝓖𝓻𝓸𝔀𝓽𝓱, 𝓟𝓻𝓸𝓬𝓮𝓼𝓼 𝓪𝓷𝓭 𝓓𝓲𝓰𝓲𝓽𝓪𝓵 𝓼𝓽𝓻𝓪𝓽𝓮𝓰𝔂 𝓬𝓪𝓹𝓪𝓫𝓲𝓵𝓲𝓽𝓲𝓮𝓼 can give the holistic approach and alignment where technology, innovation organisation and business need to be considered to get the most of your ideas to be competitive.

What do you consider when thinking about a Digital solution?

Notes: the speed of Digital technology is continuously increasing… 𝙛𝙞𝙧𝙨𝙩 𝙘𝙤𝙢𝙚, 𝙛𝙞𝙧𝙨𝙩 𝙬𝙞𝙣…