Innovations include various strategic activities that can burst competitiveness and enhance client relationships and engagement. At the same time, these innovations challenge existing processes and organisational structure, requiring changes in personnel tasks and procedures.
Today we introduce one aspect already grown but not fully exploited by many companies: customer experience
The innovations here sit in the customer-facing activities, with a new customer-centric approach.
Despite these activities requiring human interaction, ๐๐ผ๐ฑ๐ฎ๐ ๐ฑ๐ถ๐ด๐ถ๐๐ฎ๐น ๐๐ผ๐น๐๐๐ถ๐ผ๐ป๐ ๐ฏ๐ฟ๐ถ๐ป๐ด ๐ฎ ๐ฑ๐ถ๐ณ๐ณ๐ฒ๐ฟ๐ฒ๐ป๐ ๐ฎ๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต ๐๐ผ ๐บ๐ฎ๐ป๐ฎ๐ด๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐' ๐ฟ๐ฒ๐น๐ฎ๐๐ถ๐ผ๐ป๐๐ต๐ถ๐ฝ.
These digital solutions aim to make the customers' journey effortless. When they move from one digital channel to another, it would be best if you considered how to increase the brand value (Online customer support and service, help desk, Bots, CRM, Social media, CX platforms, Post Purchase platforms).
How to create and develop CX innovations? Before implementing technology, it is strongly recommended ๐๐ผ ๐ด๐ฒ๐ ๐๐ต๐ฒ ๐๐ต๐ผ๐น๐ฒ ๐ฝ๐ถ๐ฐ๐๐๐ฟ๐ฒ ๐ฎ๐ป๐ฑ ๐บ๐ฎ๐ธ๐ฒ ๐๐ต๐ฒ ๐ฐ๐ต๐ผ๐ถ๐ฐ๐ฒ๐ ๐๐ต๐ถ๐ฐ๐ต ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ต๐ฒ ๐๐ต๐ผ๐น๐ฒ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐ฑ๐ถ๐ด๐ถ๐๐ฎ๐น ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐๐.
In TRANSFORAGE TCA Ltd, we have assured that ๐๐พ๐ผ๐ฒ๐ท๐ฎ๐ผ๐ผ ๐ผ๐ฝ๐ป๐ช๐ฝ๐ฎ๐ฐ๐, ๐๐ป๐ธ๐๐ฝ๐ฑ, ๐๐ป๐ธ๐ฌ๐ฎ๐ผ๐ผ ๐ช๐ท๐ญ ๐๐ฒ๐ฐ๐ฒ๐ฝ๐ช๐ต ๐ผ๐ฝ๐ป๐ช๐ฝ๐ฎ๐ฐ๐ ๐ฌ๐ช๐น๐ช๐ซ๐ฒ๐ต๐ฒ๐ฝ๐ฒ๐ฎ๐ผ can give the holistic approach and alignment where technology, innovation organisation and business need to be considered to get the most of your ideas to be competitive.
What do you consider when thinking about a Digital solution?
Notes: the speed of Digital technology is continuously increasingโฆ ๐๐๐ง๐จ๐ฉ ๐๐ค๐ข๐, ๐๐๐ง๐จ๐ฉ ๐ฌ๐๐ฃโฆ